• Privacy Policy

Inspired New Zealand Travel respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website or when you otherwise provide personal data to us via other means e.g. telephone and email.

The Data, we collect about you:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data

This includes data relating specifically to your identity, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data

This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers.

Financial Data

This include data relating to your means and methods of payment, such as your bank account and payment card details.

Transaction Data

This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.

Technical Data

This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data

This will include your email address that we receive when you make an enquiry on our website.

Usage Data

This includes information about how you use our website, products and services.

Special Categories of Personal Data

We also collect the following special categories of personal data about you.

Details about your:

  • dietary requirements which may disclose your religious or philosophical beliefs;
  • health or disabilities

We collect and process the above data only where it is strictly necessary to do so in order to deliver the travel service that you have purchased. Furthermore, we will only collect and process the above special categories of sensitive personal data where you have provided us. This information is for the purposes of preparing your travel arrangements.

You are not under any obligation to consent to us processing your sensitive personal data. However, without your consent, we won’t be able to make the necessary arrangements to provide the travel services that you have booked or are attempting to book

If you are happy to consent to our use of your sensitive personal data, you will also be able to withdraw your consent at any time.

How your personal data is collected.

We use different methods to collect data from and about you including:

Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:

  • make a booking or enquiry for our of travel services;
  • give us some feedback; or

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

We collect this personal data by using cookies and other similar technologies. Eg. CrazyEgg, Google Analytics and Google Tag Manager

Third parties

We may receive personal data about you from various third parties as set out below:

  • Technical Data from the following parties:

(i) analytics providers such as Google and Bing based outside the EU;

(ii) advertising networks such as Google Ads based outside the EU;

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

How we secure your data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we retain your data for

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for and further purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We strive to provide you with choices regarding certain personal data uses. You can make certain decisions about your personal data by contacting us at enquries@inspirednz.com

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Contact Details

Phone Us
+64 3 3555 990
+64 21 461 971

Our Physical Address
18B Onslow Street, St Albans
Christchurch 8014
New Zealand

Our Postal Address
PO Box 36437, Merivale
Christchurch 8146
New Zealand

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Tour Inclusions

Terms & Conditions

Booking Terms & Conditions:

Currency

All pricing is in New Zealand Dollars and includes 15% GST (Goods & Services Tax).

Pricing

Pricing is subject to availability and confirmation of the stated itinerary at time of booking.  If we are unable to confirm the stated hotels and services, we will endeavour to confirm substitutes at similar rates, however additional costs may apply.

Rental Car Terms & Conditions:

Inclusions: unlimited kilometres, airport/ferry collection fee, full insurance (subject to reduced excess), front windscreen cover, personal accident insurance, guaranteed replacement vehicle in case of accident.

Exclusions: insurance excess reduction of $345.00 including GST (note, standard insurance excess is $3,450.00 including GST), bond, petrol costs, one way fee ($57.50), optional extras, (all additional expenses to be paid direct)

Payment Policy

We do require a non-refundable deposit of NZD$250.00 per person before we go ahead with securing any reservations.

In addition, some of our suppliers may require further deposits to cover their strict cancellation policies, in this case we would advise you at the time of quoting and confirming your itinerary.

The balance of your booking would be required 45 days prior to your travel date.   If you book inside 45 days, full payment would be required at time of booking.

Payment can be made by electronic wire transfer and should include the additional NZD $25.00 bank fee.   We also accept Visa and Mastercard at an additional fee of 3.1%.

Bank Account Details

Bank Name & Address: Westpac Bank, Mid City Queen Street, Auckland, New Zealand

Account Name: Inspired New Zealand Travel

BSB Number: 03-0296

Account Number: 0011146-000

Swift/Routing Code: WPACNZ2W 

Amendments

We are happy to amend your itinerary and dates, however please keep in mind that some of the original services may not be available for your new dates, which may incur additional costs for substituted services.   Amendment fees may apply with multiple changes.

Cancellation Fees

Once Confirmed               Non-refundable Deposit of NZD $250.00 per person

Inside 45 – 21 Days          A Cancellation fee of 30% of your total booking value will apply, along with any cancellation fees applied by our accommodation, sightseeing and other providers.

Inside 20 – 8 days             A Cancellation fee of 50% of your total booking value will apply, along with any cancellation fees applied by our accommodation, sightseeing and other providers.

Inside 7 Days                      Full Cancellations, 100% charge

We will however do our very best to recover and minimise these cancellation fees but recommend that you purchase Travel Insurance to cover yourself.

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